"WOW! The new invoice provides all the information that someone would need. It provides accounts, total usage charges, and a breakdown of detailed charges. You can tell a lot of work has gone into this all-encompassing invoice/ report!
Congratulations - a job well done!"

- A Limelight end customer's response upon receiving the newly redesigned invoice post-implementation.
It bears testimony to Triniti’s methodology to focus on customer's customer

"Triniti helped us implement a complete overhaul of our provisioning, billing, and Invoicing applications. When we encountered a challenge, they would work together with us to understand the problem and help develop a robust solution, yielding accurate and efficient results with strong controls. A great team with a focus on Limelight's best interests"

- Dan Boncel, VP of Finance and Principal Accounting Officer

Outcomes

Limelight engaged Triniti for their expertise in Oracle and in manufacturing (even though CDN is a non-manufacturing industry). Triniti leveraged its expertise in LEAN and TRI² Suite (Triniti Rapid Implementation and Integration) to achieve the project goals:

• Period close cycle improved 350% - from 1 week to 2 days
• Complete transparency in outbound invoices, creating a relationship of high trust with customers
• Significant reduction in billing errors (~200% reduction in manual credits)
• Reduction in personnel cost for the billing team
• Product bundles fully synchronized with the price book resulting in accurate Service Contracts
• Period of rolling out a complex plan cut down to less than a week

Business Challenges

To support its complex billing structure, Limelight uses Oracle Financials. A completely customized Oracle Service Contracts module was used for billing. Facing significant issues in the General ledger, Limelight needed to improve efficiencies in their accounting processes.

• Triniti’s root cause analysis of problems in Limelight’s General Ledger uncovered the following symptoms:
  • Manual and inefficient order booking
  • Inefficient billing on account of manual processes causing errors
  • Cumbersome revenue recognition
  • Disconnected AR and GL
  • No transparency in customer invoice due to lack of structured data in Oracle

Solution Highlights

• As experts in LEAN methodology, Triniti proposed the LEAN approach to revamp Limelight’s Q2C (quote-to-cash) and P2P (procure-to-pay) Business Processes​​
• Limelight selected Triniti’s TRI² Suite technology as a core tool for business process improvement which brought efficiencies to the project in a number of core areas

• With clear goals, Triniti interviewed stakeholders and analyzed activities, focusing on Limelight’s customer experiences. The following tools were then deployed:
  • TRI² Business Process Modeler to graphically map the existing process and break them down into activities
  • Performed activity value analysis for Muda, Mura, Muri (LEAN concepts) to identify inefficiencies

• Enhancing - Oracle footprint for order management, billing, and pricing
• Automa​ting - Contracts, renewals, revenue recognition, price quotes, payments, and P.O. to invoice matching
• Improving - Customer transparency with the redesigned invoice
• Integrating - Data collection from edge system to pinpoint revenue leaks
• Employing - Scalable architecture to 'future proof' accounting systems

• Redesign the Item master and create configurable products with governance and control
• Implement additional modules of Oracle ERP that were already licensed
• Enhance out-of-the-box integration between Oracle Order Management & Oracle Service Contracts (native integration is very rudimentary and prone to errors)
• Automate integration with edge data collection system and provisioning
• Create a purchase order for assets and line items at unit level with serial control
• Automate receiving and use 1-step acceptance
• Automate accounting based on POP (point of presence)
• Automate invoice generation and matching